We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at starkissedvixen-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at starkissedvixen-shop@support.fourthwall.com

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at starkissedvixen-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Items under the 3D Prints and Digital Downloads collections are handled personally by StarkissedVixen. 

CUSTOM and PERSONALISED ORDERS

I do offer custom and personalised orders based on my current and some past listings, but please email me before purchasing! I cannot guarantee that I will be able to make what you desire, which is why I require you to contact me first. In the case of custom orders, I will create a custom listing for you to purchase from instead of the original listing.

SIZING DETAILS

Sizing details are available in the item descriptions. If you have any queries, please email me.

GIFT WRAP

Jewelry is placed in a drawstring bag, or wrapped in tissue paper depending on availability. Items are packaged in a cardboard box lined with tissue paper. Sometimes cardboard tubes are used for items like wands, and sometimes bubble wrap is used for extra protection. Otherwise, I do not gift wrap but I can include a small message if asked.

SHIPPING AND TRANSIT TIMES

I sadly do not control the shipping transit times, but your item will be shipped as soon as possible, typically 1-5 business days, but see individual listings for processing times. I cannot post on public holidays observed in Victoria, Australia. Holidays and events will incure shipping delays that are outside of my control. For shipping time estimates, please refer to the Australian Post website. All items are shipped from Melbourne, Victoria, AUS.

SHIPPING EXCLUSIONS

There are some places I cannot ship to currently. Please refer to the Australian Post website here for more details: https://auspost.com.au/disruptions-and-updates/international-service-updates

If you have made a purchase that I cannot fufill due to these disruptions, you will receive a full refund.

WHAT ABOUT YOUR ETSY SHOP?

Due to Etsy's fee policies, I am slowly moving away from that platform for physical items and some digital goods. My 3D prints and dragons are likely not to be sold on Etsy going forward, but you can always find them there. My Etsy shop is called StarKissedWares if you are interested, but items will be extra expensive there due to the additional fees.

OTHER QUERIES?